We prefer our guests to make bookings via our website using the live availability calendar. We can take telephone bookings but would need to take your card payment details over the phone. Following the payment of a deposit we require the remainder of the balance to be paid six weeks before arrival. The exception to this is when the booking arrival date is less than six weeks away, we ask for full payment to be made at the time of booking. We send you a reminder via email regarding your balance and you will be given all the details of how to pay including a link to a secure payment page where card payments can be taken online. There are no booking fees.

We accept all debit and credit card payments, excluding American Express. You can pay online using the link we provide when you book or if you prefer you can call me during working hours (Monday to Friday, 9am to 5pm) and your details will be taken over the phone. Please note that we do not accept cheques or bank transfers.

Your balance is due six weeks before your arrival. We will send you a reminder before your payment is due with a link to our secure payment page. We will not collect your balance automatically and if we do not hear from you we will email and call you to make sure you are aware of the due date (using the contact details you provide when you book). If we are unable to get in touch and do not receive your balance, as per our terms, your booking will be cancelled and re-advertised.

Cancellation insurance is not included in the cost of your stay and we strongly recommend that you take out appropriate holiday insurance so that in the event of you having to cancel your holiday you will have appropriate cover. Please note that we must receive notification in writing (email is sufficient) if you decide to cancel a booking you have made with us. If you cancel your holiday we cannot return any funds received unless we manage to re-book the cottage for the same hire period. If the cottage is re-let at a discount we will refund the total received from you less the discount. An administration fee (3.75%) is also deducted from any refund. In circumstances where the cancellation is made less than two weeks before arrival there will be no refund made and we will not attempt to re-let the property.

We provide a detailed description of Bridge Cottage on our website describing the layout, furniture and facilities at the cottage. If you have any specific questions about kitchen equipment, bed linen or any requirements you have please contact us.

We often get asked by guests if they are able to arrive prior to the entry time on their booking information. We will always advise that it is best to arrive on time as that gives the housekeeper the full changeover period (which means they can properly prepare the cottage for you). It also depends on how the previous guests left the house as to how long the changeover will take so it’s not possible for us to know whether the house might be finished early.

If you haven’t been to Keswick before you may be wondering how easy it is to do a shop. We will provide you with detailed information in our Visitor Guide outlining places to buy local food and letting you know which supermarkets offer delivery services.

We do of course hope that no problems arise during your stay or indeed that you have any problem with our service. Unforeseeable circumstances do occasionally arise and as such we would ask, as per our terms or hire, that you give the us the chance to address any problems in a timely manner. The same applies if you feel there is anything that needs addressing at the cottage. It is imperative that you contact us immediately and not after your stay to raise any concerns or a formal complaint. The contact details for me (the owner) and our caretaker are provided in the information given prior to your arrival.

Absolutely – so long as you don’t exceed the maximum number of guests allowed. Just let us know and we can update your booking details as it is important our records are accurate. With apologies we can’t exceed the maximum occupancy for the cottage as it can invalidate our insurance and would be in breach of the booking terms and conditions.

Unfortunately, this is not something we cannot be flexible on as other guests may book on the basis that we do not allow pets due to allergies etc.

You’ll find all the details including a property description, overview of facilities, full range of photos and a video for Bridge Cottage on the website, along with a location page to show you its location on a map. We’re keen to keep our carbon footprint low so we don’t have a printed brochure to showcase Bridge Cottage. If you have any questions or would like some advice please feel free to give us a call. We’re always happy to help.

By Road
Keswick is easily reached via junction 40 of the M6 (Penrith) and the A66 or via the A1 and the A66. For a scenic route coming from the South leave the M6 at junction 36 and take the A591 through Windermere, Ambleside and Grasmere. Using motorways from Manchester it takes approximately 2 hours, whilst from the Midlands, Keswick is around a 3 hour drive. The average journey time from London is approximately 5 1/2 hours.

By Rail
The nearest railway station to Keswick is Penrith, on the West Coast Main Line, a distance of 16 miles. A bus service taking forty minutes connects Penrith railway station with Keswick (Latrigg Close bus stop is less than 5 minutes walk from the cottage). Taxis from Keswick will meet trains at Penrith by prior arrangement. Contact Davies Taxis on 017687 72676 for transport to Keswick.